Faq Questions

Explore Your Questions.

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Using two wallets offers flexibility and control over your finances. One wallet can be designated for everyday spending (like your main account or a digital wallet), while the other can be used for saving, budgeting, or specific purposes like emergencies or investments. This separation helps you track your expenses more effectively and ensures that your savings or funds for specific goals are protected.

With Stellar Finance, you can easily manage both wallets through our mobile app or online banking platform, keeping your financial life organized and secure.

With Stellar Finance, you have the flexibility to make manual deposits in person at our branches. Whether you’re depositing cash or checks, simply visit one of our locations and complete the deposit with the assistance of our staff or using our self-service deposit machines. You can also request a deposit slip for record-keeping.

This option allows you to conveniently add funds to your account without needing digital channels.

Withdrawing money from your Stellar Finance account is easy and secure. You can withdraw funds through the following methods:

ATM: Use your Stellar Finance debit card at any of our ATMs or partner ATMs to withdraw cash instantly.

Branch: Visit any of our branches and request a withdrawal at the counter. Our staff will assist you in completing the transaction.

Online Banking: Transfer funds to an external account or set up payments via our secure online banking platform.

Mobile App: Use the Stellar Finance mobile app to manage your withdrawals and transfers, allowing you to access your funds remotely.

For added security, we ensure all withdrawals are protected with PINs and authentication.

How to Upgrade Your Ranking

Maintain a Healthy Account
Regular deposits, keeping your account in good standing, and maintaining a positive balance over time can improve your ranking.

Increase Your Account Activity
More frequent use of your account—such as making deposits, withdrawals, and payments—can boost your standing.

Use Additional Services
Engage with other services offered by Stellar Finance, such as loans, investment products, or savings plans, to demonstrate your financial engagement.

Refer New Customers
Many programs reward you for referring new customers. Inviting others to open accounts or use services could increase your ranking.

Achieve Financial Milestones
Reaching certain financial milestones, like hitting a savings target or paying off a loan early, may also impact your ranking.

Stay Consistent
Consistently paying bills on time, managing your debts responsibly, and using services like digital banking and fund transfers effectively can enhance your financial standing.

Stellar Finance’s Referral Program rewards you for sharing our services with friends, family, and colleagues. As you refer more people, you can level up and earn additional rewards or benefits. Here's how it typically works:

Refer a Friend
To get started, simply refer someone to open an account or use a specific service offered by Stellar Finance. You’ll usually receive a unique referral link or code to track your referrals.

Earn Rewards for Each Successful Referral
Once your referral successfully opens an account, completes specific actions (like making a deposit or completing a transaction), you earn a reward — which might include cash, bonus points, or service perks.

Move Up the Referral Levels
As you continue referring more people, you can move up through different referral levels. For example, the more successful referrals you make, the higher your level could be, unlocking greater rewards and benefits like:

Higher cash bonuses

Exclusive promotions or offers

VIP customer service or account perks

Access to premium services or higher interest rates

Track Your Progress
Many referral programs allow you to track your progress and referral status via the mobile app or online banking portal. You'll see how many referrals you've made, your current level, and what rewards you're eligible for.

Referral Tiers
Referral programs might have multiple levels, such as "Silver," "Gold," and "Platinum." The more people you refer, the higher your tier and the better your rewards. Some banks also offer milestone bonuses after reaching certain referral thresholds.

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Why Choose Us

Explore Why You Will Choose Us.

We are Fast

At Stellar Finance, we understand that time is valuable. That's why we’ve designed our banking services to be fast, efficient, and hassle-free. Whether you’re transferring funds, applying for a loan, or managing your account, our streamlined processes ensure that your financial needs are met with speed and precision — anytime, anywhere.

Easy to Use

At Stellar Finance, we believe banking should be simple. Our user-friendly mobile app, online platform, and in-branch services are designed with you in mind. Whether you’re checking your balance, transferring funds, or managing your accounts, everything is intuitive and easy to navigate, making your financial journey stress-free.

Extra-Secure Transactions

Your security is our top priority. At Stellar Finance, we use the latest encryption technology and multi-layered authentication to ensure that every transaction is protected. Whether you're making a transfer, paying bills, or accessing your account, rest assured that your financial information is secure and protected from fraud.

Live customer support

At Stellar Finance, we’re always here to help. Our dedicated live customer support team is available 24/7, ready to assist with any questions or issues you may have. Whether you need help with a transaction, account management, or just have a quick query, our friendly and knowledgeable staff are just a call or message away.

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